Fans Plug Help Center
How can we
actually help?
Answers to the questions we hear most about smart links, bio pages, pre-saves, ads, and billing. Search below or jump straight to a topic.
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Section 01
General Questions
4 common questions on this topic. Missing yours? Email contact@fansplug.com.
Fans Plug is a music marketing platform that helps artists and labels connect with fans across the globe. We offer YouTube and Spotify advertising, bio pages, smart links, pre-save campaigns, and more to grow your music career.
Fans Plug gives you the tools to increase visibility, grow your fanbase, and promote your music effectively. The platform helps you reach more listeners through targeted advertising, smart links for your releases, and professional bio pages that showcase your work.
Fans Plug is built for independent artists, established musicians, labels, managers, and music marketers. Whether you are just starting out or scaling up, there are solutions for every stage of your career.
No technical skills required. The platform is designed to be intuitive from day one. If you get stuck, our team is available to walk you through any part of the product.
Section 02
YouTube Services
4 common questions on this topic. Missing yours? Email contact@fansplug.com.
Our YouTube advertising service places your music videos in front of targeted viewers across the platform. We build ad campaigns that target users based on their interests, demographics, and viewing habits so your music reaches the right audience.
Learn more about our YouTube advertising services.
We offer several types of YouTube ads:
- Skippable in-stream ads
- Non-skippable ads
- Display ads
- Search ads
- In-feed video ads
- YouTube Shorts ads
Each format serves a different purpose and reaches viewers in a different way. Our team helps you pick the right mix for your goals.
Views depend on your budget and targeting. Campaigns range from thousands to millions of views, and we can scale quickly, delivering up to 10 million views in 48 hours on larger campaigns.
Yes, we can promote all YouTube videos, including age-restricted content. We recommend creating clean versions of your videos when possible so you can reach the widest audience.
Section 03
Spotify Services
4 common questions on this topic. Missing yours? Email contact@fansplug.com.
Our Spotify ad campaigns promote your music directly on the Spotify platform. We build audio and display ads that appear between songs or on the Spotify interface, targeting listeners based on their preferences and listening habits.
Learn more about our Spotify marketing services.
Yes. By targeting listeners who already enjoy similar artists or genres, we connect your music with people most likely to save it and add it to their playlists.
We target by demographics, music preferences, listening habits, and more. Our targeting model tunes for the most relevant audience for your style of music.
Results vary based on your budget, targeting, and the quality of your music. Typically, our clients see increased streams, saves, playlist adds, and follower growth. We have delivered over 100 million streams for artists through our campaigns.
Section 04
Smartlinks & Bio Pages
4 common questions on this topic. Missing yours? Email contact@fansplug.com.
Smart Links are customizable links that direct fans to your music across all streaming platforms. Instead of sharing multiple links for different services, you share one link that gives fans options to listen on their preferred platform.
Learn more about our Smart Links.
A Bio Page is a customizable landing page that showcases your music, videos, tour dates, merchandise, and social media links in one place. It is perfect for linking in your social bios and gives fans a single hub for all your content.
Learn more about our Bio Pages.
Yes. You can fully customize your Smart Links with your branding, colors, and artwork. You can also add pre-save functionality for upcoming releases.
Yes. We provide detailed analytics showing clicks, geographic data, referral sources, and conversion rates so you can understand your audience and optimize your marketing.
Section 05
Billing & Support
4 common questions on this topic. Missing yours? Email contact@fansplug.com.
Our billing structure varies by service:
- YouTube and Spotify campaigns: one-time payment based on campaign size
- Bio Pages and Smart Links: monthly or annual subscription
- Pre-save campaigns: included with Smart Links subscription or available as one-time setup
See our pricing page for detailed information.
We offer refunds for advertising campaigns that do not meet the agreed metrics. For subscription services, you can cancel at any time, but we do not refund used periods. Contact us for specific situations.
Email us at contact@fansplug.com and a real person will reply. For account or campaign questions, include the workspace name so we can jump in quickly.
Yes. We offer volume discounts on larger advertising campaigns and annual subscriptions. Reach out for custom pricing.
Talk to a real person.
If nothing above answers your question, email contact@fansplug.com. Someone from the team will reply within a business day.
